From inside the app
- Open "My account", then "Delete account".
- Review the details and confirm the request.
- The app shows the request date, its status and the target completion date.
- Our team processes the request within 30 days.
If you cannot sign in to the app, email [email protected] with your registered phone number and the subject "Account deletion request".
What is deleted
Your sign-in account, profile, saved addresses and recipients, and notification data.
What we may keep
We may keep some request and financial transaction records for as long as accounting, dispute resolution or legal obligations require, and then delete them.
Submitting a deletion request does not by itself cancel an active shipment. You can withdraw the request before processing starts.